Terrys Cross House was granted Care Quality Commission Status in August 2015. A small highly-qualified team strive to create a family atmosphere. They consist of a Registered Manager and four Carers. Although qualified, with at least NVQ Level 2, they all undergo mandatory training and are reviewed on a regular basis. In addition, staff includes a Housekeeper and Chef. There are staff on duty round-the-clock and, for residents who request them, call-bell pendants are provided.